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Privacy Policy

The Canine Lab Last updated: 20 June 2026

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1. Who We Are

The Canine Lab is a dog training business based in the United Kingdom. We operate a website that allows clients to book and pay for dog training lessons online.

For the purposes of UK data protection law, The Canine Lab is the data controller responsible for your personal data.

If you have any questions about this policy or how we handle your data, please contact us at: [your email address]

 
2. What Data We Collect

When you use our website or book a lesson, we may collect the following information:

  • Contact details — your name, email address, and phone number

  • Booking information — lesson dates, times, preferences, and any notes you provide about your dog

  • Payment information — processed securely by Wix Payments; we do not store your full card details

  • Technical data — IP address, browser type, and pages visited (collected automatically by our website platform, Wix)

  • Communications — any messages you send us through the website or by email

 
3. How We Use Your Data

We use your personal data to:

  • Process and manage your lesson bookings

  • Take payment for services

  • Send you booking confirmations and reminders

  • Respond to enquiries and provide customer support

  • Improve our website and services

  • Comply with our legal obligations

Our legal basis for processing your data (UK GDPR):

  • Contract — processing is necessary to fulfil your booking

  • Legitimate interests — to manage our business and communicate with you

  • Legal obligation — where we are required to retain records (e.g. financial records)

  • Consent — where you have opted in to marketing communications

 
4. Payment Processing

Payments are processed by Wix Payments, a third-party payment service. When you pay online, your card details are handled directly by Wix Payments and are subject to their privacy policy. We receive confirmation that payment has been made but do not have access to your full card number or CVV.

You can view Wix's privacy policy at: https://www.wix.com/about/privacy

 
5. Booking Platform

Our website and booking system are hosted on Wix. Wix collects certain technical data as part of operating the platform (such as cookies and usage data). Please refer to Wix's privacy policy for details on how they handle this data.

 
6. Cookies

Our website uses cookies — small files stored on your device — to help the site function and to understand how visitors use it. These may include:

  • Essential cookies — necessary for the website and booking system to work

  • Analytics cookies — help us understand visitor behaviour (e.g. Wix Analytics)

  • Marketing cookies — only used if you consent

You can manage cookie preferences through the cookie banner on our site or via your browser settings.

 
7. Who We Share Your Data With

We do not sell your personal data. We may share it with:

  • Wix — our website and booking platform provider

  • Wix Payments — to process your payment

  • HMRC or other authorities — where we are legally required to do so

All third parties are required to handle your data securely and only for specified purposes.

 
8. How Long We Keep Your Data

Data typeRetention period

Booking and contact records3 years after last interaction

Financial/payment records6 years (required by UK law)

Marketing consent recordsUntil you withdraw consent

Website analytics dataAs per Wix's retention policy

 
9. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate or incomplete data

  • Erase your data (the "right to be forgotten"), where applicable

  • Restrict how we process your data in certain circumstances

  • Object to processing based on legitimate interests

  • Data portability — receive your data in a structured, machine-readable format

  • Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at: [your email address]

We will respond within one month of receiving your request.

 
10. Marketing

We will only send you marketing emails if you have given us permission to do so. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

 
11. Data Security

We take reasonable steps to protect your personal data from unauthorised access, loss, or misuse. Our website is hosted on Wix, which maintains industry-standard security measures including SSL encryption.

 
12. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal data from children under the age of 13. If you believe we have inadvertently collected such data, please contact us so we can delete it.

 
13. Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

 
14. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO — please reach out to us first.

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This privacy policy was last reviewed on 20 June 2026.

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